HBB: CHALLENGING TIMES CALL FOR INGENUITY AND FLEXIBILITY
Operational excellence is achieved when management is able to successfully
strike a balance between innovative approaches and traditional corporate values.
ACROSS spoke with HBB about tailor-made approaches to center management,
why the consistent pursuit of the idea of community and close cooperation with
cities is the most significant success factor, especially in turbulent times, and why
pop-up stores amount to so much more than a means of concealing vacancies.
ACROSS: WHAT IS THE CORNERSTONE OF HBB? WHAT IS YOUR FIELD OF ACTIVITY?
ANDRÉ STROMEYER: HBB was founded in 1970, and its initial area of focus was housing construction.
Additional areas were subsequently added. Today, HBB functions as a holding structure under
which several companies operate. Nursing homes, for example, represent a key area. We currently
have just under 50 nursing homes in our portfolio, and we are continuing to grow. The homes themselves
are operated by Domicil Seniorenresidenzen SE, with which HBB has enjoyed a long-standing
partnership. In addition, Capital Investors, which deals with commercial properties, was
founded a few years ago. Of course, we are also very active in our main area of business, retail real
estate. In that area, we cover the entire life cycle, from project development to revitalization and
portfolio management. HBB is comprised of everything from small neighborhood centers to large
shopping centers, retail parks, hybrid malls, commercial buildings, and mixed-use properties.
ACROSS: WHO IS RESPONSIBLE FOR THE MANAGEMENT OF THE PROPERTIES?
ANDRÉ STROMEYER: In 2012, HBB Center Management launched operations with the opening of City Center
Langenhagen. It marked an important and successful step toward managing our properties ourselves.
Some of the properties were later sold, which led to us having outside investors for the
first time. As a result, we discovered that we could also offer good service to external investors, and
we began to separately offer management services on the market. These days, our business is divided
into three parts: We have our own properties, we have joint venture properties with other
investors, such as Henderson Park, and we also have the traditional third-party business. In that
area, we offer a modular system, from planning and the creation of building rights to the complete
range of restructuring services. In addition, our core competencies naturally include leasing and
ACROSS: WHAT DOES THAT MEAN IN SPECIFIC TERMS? WHAT IS REQUIRED FROM YOU?
ANDRÉ STROMEYER: At present, the primary emphasis is on the refurbishment, modernization, and repositioning
of retail properties. Those are our main areas of expertise. Nowadays, when investors ask us
for advice, the issues and problems at hand are very fundamental. There are several studies that
show that more than 50% of existing centers are in need of refurbishment. Therefore, the core questions
to be answered are: How do I restructure a property and with which leasing approach? How
do I position a center in a way that ensures it will remain well positioned in the future?
ACROSS: THE TIMES IN WHICH WE ARE CURRENTLY OPERATING ARE QUITE CHALLENGING.
WHAT ISSUES DO YOU THINK ARE DRIVING THE MARKET RIGHT NOW?
ANDRÉ STROMEYER: Without a doubt, online retailing has been a driver of change for some time now.
Customers can do everything from their sofas, including shopping via their smartphones, even
on Sundays. Then, the coronavirus was added to the picture. That was when online retailing was
embraced by people who had long resisted it, and, for the first time, even products for everyday
needs, such as groceries, were purchased online. When returning to brick-and-mortar
stores once again became possible, many people simply had no desire to try on clothes with
masks covering their faces. The truth of the matter is that we are far from being in the post-COVID
era. As a result, shopping centers need to create alternative incentives for visitors that go
beyond simply buying products. Customers have limited free-time budgets, so being able to find
everything at a given center that they would like to do and experience is ideal. Therefore, we have
decided to combine shopping with leisure activities, such as cinemas, fitness centers, VR, etc.
in order to create a high quality of stay, and to offer additional services. Shopping centers must
become social meeting places. Supply chain problems and staff shortages, which have affected
the entire industry, are major challenges for brick-and-mortar retail these days.
ACROSS: HAS INFLATION HAD AN IMPACT ON FOOTFALL AND SALES YET?
ANDRÉ STROMEYER: Indeed, we can all see that prices have risen in many areas. As a result, the budget
available for consumption is also being used in a more targeted manner. Traditional strolls through
shopping centers have become less common. However, customers are making more targeted
purchases, which has led to higher average receipt totals. In addition to inflation, energy costs
have also risen. The exact effects will only become apparent in the months to come.
ACROSS: WHAT IS YOUR PLACEMAKING APPROACH?
ANDRÉ STROMEYER: It has become abundantly clear that centers can no longer function solely as autonomous
“shopping machines”. When it comes to shopping centers located in city centers, good
integration into the overall urban fabric is advantageous. The key components of a functioning
property are a mixed-use approach with a variety of uses, an appropriate design, good management
that introduces a number of activities that attract customers, and integration into the overall
urban fabric. It is all about developing centers into places in which people feel comfortable and
enjoy spending time. Competitor analysis, catchment area review, customer consideration and,
of course, a detailed assessment of the property in question are crucial. Not every retail property
is likely to remain a (pure) retail property in the future. Moreover, what is absolutely perfect for
one location may be completely wrong for another. For some properties (especially commercial
buildings), that might also entail demolition and new construction if refurbishment within the existing
structure is not possible. The most important factor, however, is always on-site anchoring.
That is why we spend a lot of time examining the special features of the properties that we want to
refurbish, and, based on that, we develop a unique placemaking strategy that is precisely tailored
to the property. Of course, that also includes a suitable tenant and segment mix for the
various usage types. A fitting architectural design and the creation of communal areas (including
exciting gastronomic concepts) are, naturally, also part of the strategy. This is precisely why we
at HBB do not follow a one-size-fits-all approach; every location is different, and the secret of success
lies in taking individuality into account. However, unique places are always community-oriented.
As such, in addition to gastronomy, leisure, and other entertainment concepts, we engage in
numerous cooperative ventures with urban initiatives and associations (see box).
ACROSS: DO INNOVATIVE CONCEPTS HAVE TO BE ECONOMICAL, OR DO YOU FIND WAYS TO AFFORD THEM DUE TO THEIR
DIANA SCHREIBER-KLEINHENZ: Traditional leisure concepts, such as cinemas, fitness centers, and
trampoline parks, are pitted against new concept categories, such as virtual reality and eSports.
With respect to leasing rates, we have had experience with the former for quite some time. The
newer offerings are clearly points of attraction that may not be very profitable, but require owners
to invest in order to appeal to additional target groups. However, visitors to such attractions
subsequently buy and make purchases at the property. For example, people who participate in
a VR team-building event typically dine at the property afterwards. Making money “directly”
from such attractions is not always the first priority. Those kinds of offers are part of the marketing
effort and attract customers to the center, which the other tenants are subsequently able to
benefit from as well. The fact is that the matter of location marketing or center marketing has also
become more complex as a result of such issues.
ACROSS: GENERALLY SPEAKING, HOW WOULD YOU DESCRIBE THE URBAN FUNCTION
OF A CENTER THESE DAYS?
DIANA SCHREIBER-KLEINHENZ: Centers are certainly playing an increasingly important role in that respect,
because we are clearly moving away from the shopping theme and toward a mixed-use attraction
that combines shopping with entertainment and other types of use. Visitors also have
the option of going to a doctor’s office or to a local government office. The era in which cities and
centers were in competition with each other is over. The common goal is to make city centers
more interesting. To that end, centers (in downtown locations) are naturally evolving into mixeduse
properties that feature a wide range of diverse building blocks.
ACROSS: DOES THAT MEAN THAT RETAIL NO LONGER PLAYS A PROMINENT ROLE?
ANDRÉ STROMEYER: It depends on the location. A few years ago in Bochum, for example, we wanted to
build a traditional shopping center comprised of just under 80 units in the city center. After the
decision had already been made, we turned the project on its head and developed a mixed-use
attraction at which retailing now plays a subordinate role. At present, we have more than 20,000
square meters of office space, a hotel, a fitness center, spacious restaurant areas, and retail
space on large-scale sites in Bochum.
ACROSS: IN TERMS OF TENANTS, WHAT IMPACT HAS THE CURRENT SITUATION HAD?
HAVE THERE BEEN ANY SHIFTS IN THE SEGMENT MIX?
ANDRÉ STROMEYER: For some time now, we have noticed that a number of suppliers have become
smaller, particularly in the large-format sector. However, there are other retailers that simply decide
to make one very large store out of the three stores they have in a particular city. These days,
retailers are carefully assessing the amount of space they really need. For example, large textile
stores are cutting back on space and integrating offices in place of products. Of course, on the
tenant side, we can see that some suppliers are less expansion-oriented than they used to be,
and concepts are leaving the market, as was recently the case for the retailer Orsay. New concepts
are emerging, however. A current and prominent example is Lids, a US sporting goods company. At
the same time, so-called hype trends, such as the current sneaker trend, are flourishing. The local
supply sector has become increasingly important (and not just since the outbreak of the coronavirus).
I have already mentioned the other changes (more leisure, office, and gastronomy concepts).
The gastronomy sector, in particular, never ceases to surprise us with new concepts. However, this
is exactly what consumers want. They constantly want to experience new things and see new concepts.
They are not satisfied if there is no change. Pop-up concepts are a good way of satisfying
those needs, and today they serve as so much more than just a means of concealing vacancies.
ACROSS: HOW DO YOU DEAL WITH YOUR RETAILERS’ OTHER ACTIVITIES AT THE CENTERS?
MANY RETAILERS OPERATE THEIR ONLINE STORES FROM THEIR BRANCHES. HOW IS THAT REFLECTED IN YOUR BUSINESS MODEL?
DIANA SCHREIBER-KLEINHENZ: There has to be a link between online and offline retail. At the very least,
retailers must be visible online, otherwise they may not even be included in the consumer’s evoked set
in the first place, and that is something we also enhance via various projects. There is no way that we
can defend ourselves against online retail, which is why we need a joint approach on that front as
well. For example, we help tenants with their “Google My Business” pages. That is an area in
which the cities are also heavily involved, particularly since the onset of the coronavirus. During the
height of that period, we also introduced Click & Collect boxes. They have allowed retailers at the
sites to manage their customer flows: those who really want to go into a particular store, and those
who just want to pick up the goods they have ordered. It has also made it possible for opening
hours to be extended.
ANDRÉ STROMEYER: We constantly test new possibilities in that area. However, when it comes to integrating
e-commerce and brick-and-mortar retail, we have to admit that some projects fail because retailers
simply refuse to actively participate. Chain stores, in particular, claim that their existing closed
system is enough for them. Regional retailers and individual operators are much more appreciative
of our support. However, online retailing is still an issue when it comes to sales-based rent in the
case of lease agreements.
ACROSS: WHAT FUNCTIONS DO THE POP-UP STORES YOU MENTIONED EARLIER SERVE?
ANDRÉ STROMEYER: Nowadays, the function of the popup concept is to offer customers something special
and to give retailers or start-ups a chance to try things out. For example, our HBB pop-up store features
a space that can be used to sell socks one day and groceries or consumer electronics the
next. It is designed to eliminate the reluctance of smaller retailers, in particular, who are concerned
about long lease terms and high rents. Investment costs are very low, and both sides can test the waters
with respect to whether or not a given situation is feasible. Those spaces also act as incubators. We
test concepts there and if they work well, the retailers move to other spaces on a long-term basis.
SCHREIBER-KLEINHENZ: Such an approach provides a safeguard in all directions: We want to be
partners, but we also want to have concepts that work in the long term. Pop-up concepts also bring
the idea of community into play. In Munich, for example, there is a pop-up blood donation initiative in
cooperation with the Bavarian Red Cross, as well as a social pop-up. Various charitable organizations
were guests for a week and gave presentations, the public library organized various lectures, and other
associations organized children’s programs.
ACROSS: DO THE SPACES PAY OFF? ARE THEY COST-EFFECTIVE, OR ARE THEY, TO A CERTAIN EXTENT, MARKETING SCHEMES?
DIANA SCHREIBER-KLEINHENZ: In the case of “incubator spaces”, we typically agree on individual and
tenant-specific rental models. Our ultimate goal is to develop the concepts so that they can move to
other spaces on a long-term basis and then (after both sides have tried out the concept and the location)
pay a suitable rent. When it comes to social pop-ups, we want to fulfill our social responsibility,
so rent is not the primary consideration. Of course, there is also a marketing aspect to it.
We recently had a very successful project at a pop-up store in Hanau under the project name
“Tatkraft”, which was a collaboration between the regional trade association, the Federal Employment
Agency, Hanau Economic Development, and Hanau Marketing GmbH. Interested parties were
given the opportunity to learn more about the specific trades and to try them out on site, from planing
wood to laying tiles. As a result, young people, in particular, were able to try out skilled trades.
Numerous students from all over the region visited the center. We also wanted to help counter the
shortage of skilled workers in the various trades. At HBB, such activities can be carried out within
a very short space of time and are a major boost to cooperation with the cities.
ACROSS: PREPARATIONS ARE UNDERWAY FOR THE ALL-IMPORTANT CHRISTMAS SEASON AT MANY CENTERS. UNIQUELY DESIGNED CENTERS OFTEN CONSUME A
GREAT DEAL OF ENERGY. IN AUSTRIA, FOR EXAMPLE, WHETHER OR NOT CITIES SHOULD REDUCE THEIR USE OF LIGHTING
IS BEING DISCUSSED. WHAT DOES THAT MEAN FOR THEIR CENTERS?
ANDRÉ STROMEYER: When it comes to the takeover of center management, in particular, saving on ancillary
costs is always an issue. That is always one of the first issues addressed when we take over
new properties. The processes are quite pragmatic. For example, we replaced the lighting in one
parking garage with LED lighting. In one fell swoop, we saved tens of thousands of euros per
year. Correctly configuring the technical systems can also reduce costs. At present, of course, that
is a particularly important topic. The cost of energy has skyrocketed and is expected to continue
to do so. For a few months now, our teams have been examining where and how even more
energy can be conserved at the respective properties, irrespective of the German government’s
short-term energy supply assurance measures ordinance. We have already successfully taken a
number of steps in that area and are, therefore, able to reduce the increase in costs as much as
DIANA SCHREIBER-KLEINHENZ: Even though the media has made the issue seem relatively new, we
have been working on it for a very long time. The various coronavirus lockdowns sparked a discussion
about ancillary costs and savings. At centers where only five of the 90 stores were open because
they belonged to local suppliers, we simply could not keep the entire infrastructure running.
Accordingly, we have had quite a bit of practice over the past two years. Needless to say,
we are currently engaged in intensive discussions regarding whether we can reduce the temperature
at the centers by another degree, for example. Again, close cooperation with the tenants is
crucial. They have to be involved when it comes to questions concerning when, for example, the
escalators should be switched off. It has become quite clear, however, that far fewer lights are to
be left on during the evening hours.
THE CREATION OF “UNIQUE PLACES”
When customers shop more selectively, places must become more attractive.
Placemaking, at its core, is all about making spaces attractive. In practice, that
involves the creation of individual places that feature a high level of regional
connectivity, as these examples from the HBB portfolio show:
DIANA SCHREIBER-KLEINHENZ: “We are pursuing a clear mixed-use approach at that location. For example, we have integrated a public library and a cultural forum, which covers just under 7,000 square meters. In addition, an outdoor area with a clear focus on gastronomy, a fitness center, offices, and services can be found. Such a mix enables the customer to spend the entire day with us. The center in Hanau is located right in the heart of the city center. We have had the same flooring and lighting fixtures installed in the outdoor area as can be found throughout the city center, which creates a uniform image of the city center as well as the center in the eyes of the customer.”
FORUM SCHWANTHALERHÖHE, MUNICH
ANDRÉ STROMEYER: “This is a neighborhood development in a former furniture store, located directly by
Theresienwiese, in a rapidly developing district that has a large catchment area. We configured the
shop and tenant mix to reflect all of that. Close integration with the surrounding neighborhood was
also a priority in this project, and we created many areas in which people can relax and spend their
time. Alternative approaches to cooperation were tested at an early stage at Forum Schwanthalerhöhe.
“Mission to Mars”, a virtual reality project that was launched at a brick-and-mortar store for
the first time, is one example. The VR experience is fully booked every week, as it has been from
the start. People book their appointments online, but they go out for coffee or to the toy store afterward. We also collaborated with gaming experience provider MultiBall and Civil Relief Munich to provide aid to Ukraine. People showed up to find out how they could make donations or become host families. However, their children were also able to have a bit of fun. Making a connection with the surrounding area and the catchment area is very important to us. This year, for example, Forum Schwanthalerhöhe served as a cooperation partner for the Art and Culture Days event for the first time. In order to ensure the best possible anchoring in the neighborhood, we also closely cooperate with the district as well as with numerous associations and organizations from the surrounding area on a variety of topics.”
RATHAUS GALERIE ESSEN
ANDRÉ STROMEYER: “The Rathaus Galerie Essen is an excellent city-center project that boasts
high footfall and a lot of potential. However, it was plagued by a few issues. For example,
one of the two sections of the center was significantly less frequented. In addition, the
center was poorly anchored in the region. Before we acquired it, together with Henderson
Park, the fundamental question concerned what should be done with it. The first thing
we did was tear down the front façade to provide better visibility, and we created a nice
coffee area complete with an outdoor plaza. Thus, the first issue was the quality of stay.
Retail outlets have been excluded from one dedicated part of the mall. That is where the
new food mall is being built, which is scheduled to open soon. We have opened the facades
to the outside in that area, thereby enabling customers to enjoy a pleasant view while
dining and experience a sense of spaciousness. The theme of the property is: My home, my district,
which is also reflected in the architecture, as well as in the tenant and shop mix.
In addition to the high proportion of gastronomy, a new fitness center and other exciting
entertainment concepts will be included.”
ACROSS Medien- und Verlags GmbH
1010 Vienna, Austria
Phone: +43 1 533 32 60 0